FAQs
Frequently asked questions
How do I login to my account?
We make accessing your account information easy! Click the ‘Account Login’ button in the top right corner of the webpage. You will be asked to enter your User ID (your email address) and the password you set up for your account.
I forgot my password. What should I do?
Click the “Forgot Your Password’ link and enter your User ID (your email address). You will receive an email to reset your password. If you don’t see the email in your inbox, check your junk or spam folder.
I haven’t setup my online account. How do I login?
Not a problem. Click here to send us an email with your name and account information to have your login information sent to your attention.
How do I make a payment online?
1. Login to your account and select the “Payment History” tab at the top of the page.
2. Click the “Retry Payment” button.
3. Submit your payment.
Note: To avoid duplicate processing, early payments are not able to be submitted on the portal.
How do I update my payment information online?
Have an expiring credit card, or simply need to change your payment method? Not a problem. Login to your customer portal. At the top of the page, select “Payment Method” and click “New”. Enter your updated payment information and click ‘Submit’. The new payment method will be used to process your payments going forward.
Note: If your account is past due you will need to request that your payment be re-processed. Send an email to us here or contact us at 866-224-3058.
How do I view my coverage details?
Your account information and copies of your coverage details can be found on your customer portal. Login and click “My Account” at the top of the page. Your coverage information can be found under ‘Contact Details’ and ‘Policy Details’.
How do I file a claim?
To report a claim, simply call our claims team at 1-800-206-1319. Our team is happy to help.
What happens to my VRI policy if I modify my vehicle?
Vehicle modifications can impact your VRI coverage. It is crucial to inform us of any significant changes to ensure your policy remains in effect and accurately reflects your vehicle’s condition.
Does VRI cover a commercial use vehicle?
No, we do not cover vehicles used for commercial or business use (full or part time), rental, taxi, livery, delivery, or ride share services; municipal, volunteer, or professional emergency services, fleet or pool services.
Can I transfer my VRI policy if I sell my vehicle?
No, VRI policies are not transferable if you sell your vehicle.
Can I cancel my VRI policy at anytime?
Yes, you may cancel your VRI policy for a full refund within 30 days from the effective date of your policy if no claims are filed against the policy. In addition, you may cancel the policy for a partial refund after the 30 day period if no claims are filed against the policy. Please review your policy Terms and Conditions for full cancellation details and any state specific disclosures.