Claims

How to file a claim

In the event your vehicle is involved in an unforeseen event, please follow instructions below.

1. Call for Help

If injured, dial 911.

2. Report the Accident

To the police (if required).
To your insurance company as soon as possible. They will advise you if your vehicle is a partial or total loss. Be prepared to provide details, photos, and any police report number.

3. Call QBE VRI

To file your claim, contact us at 800-206-1319.
It is important to call our office as soon as possible.*

*Once your claim has been initiated with QBE VRI, we will provide you with the necessary documents to complete the claim’s process.  If your vehicle is deemed a total loss, you must obtain the settlement offer from your primary auto insurance provider and submit it to QBE timely. Please do not accept an offer without first reviewing it with our team of dedicated specialists to ensure you’re receiving the maximum value for your vehicle. Upon settlement verification and approval, we will advise you on the next steps to finalize your claim.

4. Receive a Voucher for a New Vehicle

If your vehicle was a total loss*, you will receive a voucher to redeem against the purchase of a new vehicle.

* In the event of a total loss to your vehicle occurring within the territory during the period of insurance, we will provide you with a voucher which you can redeem against the purchase of a replacement vehicle for the difference between the vehicle replacement value and the greater of the auto insurer payment or the market value of your vehicle, not exceeding the claim limit. ** Please see your agreement for a complete description of the applicable Terms & Conditions, exclusions and contract limitations.

Simply stated… you’re covered!

Give us a call today to file a claim. We will be here when you need us.